1) DELIVERY

Your goods will normally be delivered by courier service within 21 days from date of order placed and a signature will be required. Express delivery is available.

2) PAYMENT

All major credit cards are accepted. Cheques should be made payable to Ana Maria Ortega

3) RETURN/REFUND POLICY

We are confident that you will be completely happy with your purchase from Ultimate Design Hats. However should you wish to return an item, we provide a money back guarantee. This means if you are not completely satisfied with your purchase you can notified us within 24hrs. if the item is faulty, return it to us within 7 days and we will credit your account with the total of your item. Otherwise if any alterations are required these will incur extra charges.

Please keep your original receipt as proof of purchase.

3.1) DELIVERY CHARGES

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

3.2) SHIPPING

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

3.3) CANCELLING AN ITEM

Under the United Kingdom's Distance Selling Regulations, UK customers have the right to cancel the contract for the purchase of any item within 7 working days of delivery except for those items manufactured to your specification. This applies to all our products bought on our online shop.

The cooling-off period (14 days) only applies to the ready made products bought from our online shop and NOT to the bespoke items.

Bespoke Hat Orders are clearly manufactured based on your specific requirements and we adhere to the Rules and Regulations for Bespoke Items Manufacturing Merchant Rights where it is stated that refund doesn’t apply to these items unless, they were faulty when the customer receive them and in this case we are responsible for making the item good again at our own cost.

When you have placed an order for a bespoke hat and paid your deposit, we are committed from that moment to prepare all the elements that comprise the hat you have ordered and agreed with us at the time of your consultation. Therefore, we refrain from refunding the deposit should you wish to cancel your order afterwards due to us having already started preparations including administration time to accommodate time in our busy schedule. What we can offer you is a voucher for the amount minus the cost of the time spent in the consultation as a good will gesture at our own discretion. Appointments charge is £30 for 50 mins. See booking an appointment.

Please contact us for further information.

4) CUSTOMER SERVICE

For any queries you may have regarding any of our products or service please contact us.

Ultimate Design Hats

3 Lewis Gardens, Bearsden, Glasgow

G61 4EB, Scotland.

TERMS OF SERVICE